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Transform your
guest’s stay.

ALFIE is a mobile app and operations platform that improves customer service for hotels and villas.

Manage Operations Seamlessly

Never drop a request again. An easy to manage task tracker to help your concierge team exceed guest expectations, quickly resolve incidents, offer personalised marketing offers and provide exceptional customer service to drive your bottom line.

Increase Guest Engagement

Via the Alfie Chat you can easily communicate with your guests throughout their stay. This allows you to really know your guests, offer customised promotions and a provide a higher level of personalised customer service

Know Your Guests

Imagine if you knew your guest’s preferences, allergies and dietary requirements prior to their arrival?

Alfie offers promotions on your guest’s favourite items to make them feel special from the moment they arrive.

Manage Orders

Receive, manage and track orders from your Alfie tablet or desktop. Orders can be managed by any staff member, and are quickly and easily transferred to the hotel PMS.

Streamline Operations

Access real data and 3D heat maps to analyse guest trends and purchasing habits. Drill down into your own hotel, access broader industry insights or analyse local data to uncover macro trends.


Logs every guest order and request


Logs staff performance and efficiency


Generates customer reports tracking revenue, productivity and usage


Access monthly or live reporting

Break Down Barriers

Studies indicate that people order up to 40% more with a smartphone when compared to an in-room telephone. This figure rises when there is a language barrier in a foreign country.

Quick Response

The Alfie Chat allows you to receive guest feedback in real time, enabling you to quickly resolve incidents and offer a higher level of customer service.

How it Works

A real-time demo of the of the Alfie system.

The Technology

Affordable Solution

Alfie provides you with industry-leading technology and a premium smartphone app for less than $1 AUD per guest, per day.

No lock in contracts. You only pay for Alfie if your guests are using the app.

Cloud Based Software

Alfie software is 100% cloud-based and will operate seamlessly alongside existing
hotel PMS.

Accessible on any tablet or desktop, hotels can sign up and start using Alfie
the same day.

Secure Transactions

Guest payments are processed via Alfie’s secure transaction gateway, giving guests peace-of-mind when they purchase goods and services from the hotel.

Funds are received before check out, improving cash flow for your business.

Activate Alfie now.

Stay in touch with Alfie